Terms & Conditions
ROOKS EDGE IS A PRIVATELY-OWNED PROPERTY AND WE VALUE OUR GUEST'S PRIVACY, THEREFORE, PAYING GUESTS ONLY ARE ALLOWED ON THE PROPERTY. EXTRA CHARGES WILL APPLY IF MANAGEMENT IS NOT NOTIFIED IN ADVANCE OF FRIENDS OR FAMILY OF GUESTS BEING INVITED ONTO THE PROPERTY. YOUR BOOKING AND TARIFF IS FOR TWO PEOPLE IN THE MITCH, DOVE OR CLAUDE ROOMS AND TWO TO FOUR PEOPLE IN THE PILLOW ROOM.
ALL RATES ARE IN AUSTRALIAN DOLLARS. WEEKENDS ARE DEFINED AT FRIDAY AND SATURDAY NIGHTS, MIDWEEK IS DEFINED AS SUNDAY, MONDAY, TUESDAY, WEDNESDAY AND THURSDAY NIGHTS. CHECK IN IS AFTER 2PM ON THE DAY OF THE BOOKING, WITH CHECK OUT 10AM THE DAY OF DEPARTURE.
NO BOND IS PAYABLE HOWEVER GUESTS ARE RESPONSIBLE FOR COSTS DUE TO DAMAGE OR BREAKAGES OF ANY ITEMS OVER $20. ANY CHARGES DUE TO DAMAGE OR BREAKAGES WILL BE DEBITED FROM YOUR CREDIT CARD WITHIN 2 WEEKS OF YOUR CHECK OUT DATE.
TO AVOID ANY EXCESS CLEANING CHARGES WE ASK THAT YOU LEAVE THE RETREAT IN A SIMILAR CONDITION TO WHICH YOU FOUND IT ON ARRIVAL. ALL USED KITCHEN ITEMS ARE TO BE WASHED THOROUGHLY AND PACKED AWAY. ALL RUBBISH IS TO BE PLACED IN THE OUTSIDE BINS PRIOR TO LEAVING. EXCESS CLEANING CHARGES WILL APPLY IF THE COTTAGE IS LEFT IN UNREASONABLE CONDITION.
LEFT ITEMS ARE THE RESPONSIBILITY OF GUESTS.
ROOKS EDGE IS AN ADULTS ONLY PROPERTY AND DOES NOT CATER FOR CHILDREN. NON WALKING BABIES ARE WELCOME HOWEVER WE DO NOT PROVIDE COTS OR ANY OTHER BABY ITEMS.
ELOPEMENTS AND WEDDINGS: Please contact us for special terms and conditions.
BY BOOKING ROOMS AT ROOKS EDGE MEANS YOU ACCEPT OUR TERMS AND CONDITIONS.
Payment Policy
Cancellation Policy
ROOKS EDGE IS A PRIVATELY-OWNED PROPERTY AND WE VALUE OUR GUEST'S PRIVACY, THEREFORE, PAYING GUESTS ONLY ARE ALLOWED ON THE PROPERTY. EXTRA CHARGES WILL APPLY IF MANAGEMENT IS NOT NOTIFIED IN ADVANCE OF FRIENDS OR FAMILY OF GUESTS BEING INVITED ONTO THE PROPERTY. YOUR BOOKING AND TARIFF IS FOR TWO PEOPLE IN THE MITCH, DOVE OR CLAUDE ROOMS AND TWO TO FOUR PEOPLE IN THE PILLOW ROOM.
ALL RATES ARE IN AUSTRALIAN DOLLARS. WEEKENDS ARE DEFINED AT FRIDAY AND SATURDAY NIGHTS, MIDWEEK IS DEFINED AS SUNDAY, MONDAY, TUESDAY, WEDNESDAY AND THURSDAY NIGHTS. CHECK IN IS AFTER 2PM ON THE DAY OF THE BOOKING, WITH CHECK OUT 10AM THE DAY OF DEPARTURE.
NO BOND IS PAYABLE HOWEVER GUESTS ARE RESPONSIBLE FOR COSTS DUE TO DAMAGE OR BREAKAGES OF ANY ITEMS OVER $20. ANY CHARGES DUE TO DAMAGE OR BREAKAGES WILL BE DEBITED FROM YOUR CREDIT CARD WITHIN 2 WEEKS OF YOUR CHECK OUT DATE.
TO AVOID ANY EXCESS CLEANING CHARGES WE ASK THAT YOU LEAVE THE RETREAT IN A SIMILAR CONDITION TO WHICH YOU FOUND IT ON ARRIVAL. ALL USED KITCHEN ITEMS ARE TO BE WASHED THOROUGHLY AND PACKED AWAY. ALL RUBBISH IS TO BE PLACED IN THE OUTSIDE BINS PRIOR TO LEAVING. EXCESS CLEANING CHARGES WILL APPLY IF THE COTTAGE IS LEFT IN UNREASONABLE CONDITION.
LEFT ITEMS ARE THE RESPONSIBILITY OF GUESTS.
ROOKS EDGE IS AN ADULTS ONLY PROPERTY AND DOES NOT CATER FOR CHILDREN. NON WALKING BABIES ARE WELCOME HOWEVER WE DO NOT PROVIDE COTS OR ANY OTHER BABY ITEMS.
ELOPEMENTS AND WEDDINGS: Please contact us for special terms and conditions.
BY BOOKING ROOMS AT ROOKS EDGE MEANS YOU ACCEPT OUR TERMS AND CONDITIONS.
Payment Policy
- Rooks Edge Retreats requires a 30% deposit of the total tariff to confirm a booking.
- Your accommodation balance is due seven days prior to your arrival.
- The credit card details you provide when booking will be held as guarantee of your booking and will be debited as per our Cancellation Policy.
Cancellation Policy
- We are a small boutique business so cancellations and date changes can affect us greatly. Please read our Cancellation Policy thoroughly. By booking rooms at Rooks Edge, this means you agree to the following Cancellation Policy.
- Cancellations or date changes less than 7 days prior to stay - deposit will be forfeited.
- Cancellations on Hanging Rock concert or Gisborne market weekends - deposit is non-refundable for bookings cancelled less than 3 months out from the concert or market weekend.
